IT Service Management (ITIL)

ITIL® is the de facto best practice guide for IT Service Management (ITSM). Maple’s ITSM consultancy practice will prepare you for the implementation and adoption of ITIL best practice principles within your organisation.

Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL service management lifecycle.

Drawing on the considerable experience and knowledge of our team of ITSM consultants, Maple’s ITIL consultancy includes development of your service strategy, assessment, implementation and continual service improvement.

Benefits for your organisation:

  • Effective integration of IT strategy with corporate strategy
  • Increased customer satisfaction
  • Improved management and control of IT services
  • ROI – improvements in IT service delivery and support
  • Continual Service Improvement programmes in place to ensure IT services remain aligned to business requirements