IT Operations Automation (ITOA) is the ability to integrate tools and processes to deliver specific IT operations functions in an automated way, i.e. without the need for human interaction. Examples of IT operations that are ideal for automation and that Maple can help your organisation implement are:

  • Job Scheduling
  • Backup Processing
  • Message Management
  • Message Alerting

Maple’s consultants have significant experience working with and implementing many different operations automation tools and software and work very closely with our partners offering automation solutions – such as Halcyon Software and IBM. We are able to support such IT automation projects from requirements definition and product selection, through design, build and test and to implementation. Maple adopts ITIL best practice principles to ensure all ITOA solutions are fit-for-purpose.

Benefits of ITOA include:

  • Improved service consistency by reducing human error
  • Improved efficiency through reduced manual labour
  • Reduced service delivery time through self-service and automation
  • Enforced consistency demonstrating compliance
  • Automated record keeping