IT Process Automation (ITPA) is the ability to orchestrate and integrate tools, people and processes through workflow. Examples of IT processes that are ideal for automation and that Maple can help your organisation implement are:

  • Change Management
  • Incident, Service Request and Event Management
  • Problem Management
  • Configuration Management
  • Release and Deployment Management
  • Service Level Management
  • Availability Management

Maple’s consultants have considerable experience implementing these processes in conjunction with workflow automation tools across IT organisations’ infrastructure, operations and applications teams and across multiple sites and geographies. Additionally, we can support such projects from requirements definition, through design, build and test and to implementation and full rollout. Maple adopts ITIL best practice principles to ensure all ITPA solutions are fit-for-purpose.

Benefits of ITPA include: 

  • Reduced human errors, improving service consistency
  • More efficient allocation of people resources
  • Improved efficiency through reduced manual labour
  • Enforced consistency demonstrating compliance
  • Automated record keeping