Rapid Remote
Maple’s remote operations service
Providing pro-active remote monitoring and management of systems to allow customers to focus on core business activities. Accurate managed service reporting, particularly around performance, capacity and availability, allows you to effectively plan for the future demands of IT, benefit from latest technologies and respond to requests for improved productivity and availability rather than responding to the mundane day-to-day running of systems.
Service Level Agreements
Service Level Agreements (SLAs) give you, the customer, the ability to be sure that any situations are being dealt with promptly and with minimal disruption to the business
Drive productivity
Giving Maple the responsibility for your systems means your IT staff are able to focus on other projects, thus driving more productivity and profitability into the company
Skilled consultants
Experienced and highly skilled consultants available via the service desk
Backfill for staff cover
Continuous backfill for staff cover for annual leave or sickness
Account Management
With regular Service Reviews and Account Management, there is always advice from specialists on application, architectural and configuration improvements which result in driving cost efficiencies and best use of your assets to deliver the best service
In Summary
Features of the Service
- Customised regular tasks including Change Management
- Dedicated Service Delivery Manager
- Regular Service Reporting
- Service Delivery Meetings, including SLA reviews and targeted results
- Service Improvement Planning
- Annual review of contract and SLA
- Full Incident Management including Vendor Management
Why choose us?
We’re ready to talk when you are. Leverage our heritage and discover why our longevity, knowledge and ability to solution manage for our clients is second to none.
Our customers
We work closely with our customers across multiple business cycles to ensure they get the best business outcome from their investments in digital platforms, data and IoT as their digital strategy evolves. We see ourselves as a business partner in the fullest sense of the term.
Our experience
With a solid market perspective, over 20 years’ experience in delivering IBM state-of-the-art enterprise solutions, we can support businesses to turn their ambitions into reality. Whether you’re looking to enhance your current IT infrastructure or adopt new digital capabilities, Maple has the experience and know-how to help.
From the Mouth of the client
‘Ok’, is not ok
The Maple Blueprint
Please select a leaf segment to discover more about the services Maple offers.
1. Infrastructure
Services
- IBM Power - IBM i, Storage, IBM AIX Physical & IAAS/cloud
- After warranty Maintenance & Software Licensing optimisation
- On demand and on premise compute with multi cloud
- HP or Lenovo compute and storage
- NetApp Storage
2. Cyber
Services
- Network security and AI driven threat protection
- Managed Security and Soc
- Fraud Detection and prevention
3. Cognitive
Services
- Enterprise A.I
- A.I optimised Platforms
- Service Now
- A.I and Machine Learning at Scale
- Business analytics
4. Data
Services
- Cloud replication & backup to the cloud
- Disaster Recovery
- High Availability
- Cloud Orchestration
- Automated data protection
5. Managed
Services
- iSeries remote management
- Rapid Access
- IAAS/PAAS
- Storage management
- Systems management
