Part Of Our
An insurance policy
A new flexible approach
Rapid Access represents a new, flexible approach to a support contract. It is like an insurance policy with a low claims discount. Maple’s Rapid Access enables customers to pre agree support contract days and support calls giving you access to Maple’s internal technical support and their partners. Annual contracts start from an entry level 5 full consultancy days and a minimum of 10 support calls.
No limits
Support across multiple platforms
Carryover unused days
If, at the end of the year, you haven’t used all your support days, unused support will be carried over to the following contract year
Enhance your business performance
Unused support can also be converted into valuable technical consultancy time, allowing you access to our expertise to enhance your business performance or enable valuable projects to commence at no extra cost.
Complex hardware and software support
Rapid Access is backed by internal technical consultants and UK manufacturers, for those calls requiring manufacturer’s assistance, enabling rapid, comprehensive resolution of the most complex hardware and software issues
In Summary
Features of the Service
- Low Claims Bonus for unused support for annual renewals
- Expert advice
- Flexible approach to a software support contract
- Rapid Access contracts allows support across multiple IT disciplines, not just a single platform
Why choose us?
We’re ready to talk when you are. Leverage our heritage and discover why our longevity, knowledge and ability to solution manage for our clients is second to none.
Our customers
We work closely with our customers across multiple business cycles to ensure they get the best business outcome from their investments in digital platforms, data and IoT as their digital strategy evolves. We see ourselves as a business partner in the fullest sense of the term.
Our experience
With a solid market perspective, over 20 years’ experience in delivering IBM state-of-the-art enterprise solutions, we can support businesses to turn their ambitions into reality. Whether you’re looking to enhance your current IT infrastructure or adopt new digital capabilities, Maple has the experience and know-how to help.
From the Mouth of the client
‘Ok’, is not ok
The Maple Blueprint
Please select a leaf segment to discover more about the services Maple offers.
1. Infrastructure
Services
- IBM Power - IBM i, Storage, IBM AIX Physical & IAAS/cloud
- After warranty Maintenance & Software Licensing optimisation
- On demand and on premise compute with multi cloud
- HP or Lenovo compute and storage
- NetApp Storage
2. Cyber
Services
- Network security and AI driven threat protection
- Managed Security and Soc
- Fraud Detection and prevention
3. Cognitive
Services
- Enterprise A.I
- A.I optimised Platforms
- Service Now
- A.I and Machine Learning at Scale
- Business analytics
4. Data
Services
- Cloud replication & backup to the cloud
- Disaster Recovery
- High Availability
- Cloud Orchestration
- Automated data protection
5. Managed
Services
- iSeries remote management
- Rapid Access
- IAAS/PAAS
- Storage management
- Systems management
