Part Of Our

An insurance policy

A new flexible approach

Rapid Access represents a new, flexible approach to a support contract. It is like an insurance policy with a low claims discount. Maple’s Rapid Access enables customers to pre agree support contract days and support calls giving you access to Maple’s internal technical support and their partners. Annual contracts start from an entry level 5 full consultancy days and a minimum of 10 support calls.

No limits

Support across multiple platforms

Carryover unused days

If, at the end of the year, you haven’t used all your support days, unused support will be carried over to the following contract year

Enhance your business performance

Unused support can also be converted into valuable technical consultancy time, allowing you access to our expertise to enhance your business performance or enable valuable projects to commence at no extra cost.

Complex hardware and software support

Rapid Access is backed by internal technical consultants and UK manufacturers, for those calls requiring manufacturer’s assistance, enabling rapid, comprehensive resolution of the most complex hardware and software issues

In Summary

Features of the Service

  • Low Claims Bonus for unused support for annual renewals
  • Expert advice
  • Flexible approach to a software support contract
  • Rapid Access contracts allows support across multiple IT disciplines, not just a single platform

Why choose us?

We’re ready to talk when you are. Leverage our heritage and discover why our longevity, knowledge and ability to solution manage for our clients is second to none.

Our customers

We work closely with our customers across multiple business cycles to ensure they get the best business outcome from their investments in digital platforms, data and IoT as their digital strategy evolves. We see ourselves as a business partner in the fullest sense of the term.

Our experience

With a solid market perspective, over 20 years’ experience in delivering IBM state-of-the-art enterprise solutions, we can support businesses to turn their ambitions into reality. Whether you’re looking to enhance your current IT infrastructure or adopt new digital capabilities, Maple has the experience and know-how to help.

From the Mouth of the client
‘Ok’, is not ok

The Maple Blueprint

Please select a leaf segment to discover more about the services Maple offers.

The Maple Blueprint
1. Infrastructure 2. Cyber 3. Cognitive 4. Data 5. Managed

1. Infrastructure


  • IBM Power - IBM i, Storage, IBM AIX Physical & IAAS/cloud
  • After warranty Maintenance & Software Licensing optimisation
  • On demand and on premise compute with multi cloud
  • HP or Lenovo compute and storage
  • NetApp Storage

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2. Cyber


  • Network security and AI driven threat protection
  • Managed Security and Soc
  • Fraud Detection and prevention

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3. Cognitive


  • Enterprise A.I
  • A.I optimised Platforms
  • Service Now
  • A.I and Machine Learning at Scale
  • Business analytics

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4. Data


  • Cloud replication & backup to the cloud
  • Disaster Recovery
  • High Availability
  • Cloud Orchestration
  • Automated data protection

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5. Managed


  • iSeries remote management
  • Rapid Access
  • Storage management
  • Systems management

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