Rapid Remote is Maple’s remote operations service, providing pro-active remote monitoring and management of systems to allow customers to focus on core business activities. Accurate managed service reporting, particularly around performance, capacity and availability, allows you to effectively plan for the future demands of IT, benefit from latest technologies and respond to requests for improved productivity and availability rather than responding to the mundane day-to-day running of systems.

Benefits of the service

  • Service Level Agreements (SLAs) give you, the customer, the ability to be sure that any situations are being dealt with promptly and with minimal disruption to the business
  • Experienced and highly skilled consultants available via the service desk
  • Continuous backfill for staff cover for annual leave or sickness
  • Giving Maple the responsibility for your systems means your IT staff are able to focus on other projects, thus driving more productivity and profitability into the company
  • With regular Service Reviews and Account Management, there is always advice from specialists on application, architectural and configuration improvements which result in driving cost efficiencies and best use of your assets to deliver the best service

Features of the Service

  • Customised regular tasks including Change Management
  • Dedicated Service Delivery Manager
  • Regular Service Reporting
  • Service Delivery Meetings, including SLA reviews and targeted results
  • Service Improvement Planning
  • Annual review of contract and SLA
  • Full Incident Management including Vendor Management